FESCO FAQs

FESCO FAQs

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If you have questions about your electricity service, you’re not alone. FESCO FAQs provide clear answers to common inquiries about connections, billing, tariffs, and more. Whether you’re a new consumer or a long-time user, understanding these FAQs can help you navigate your FESCO experience more easily.

What is FESCO?

FESCO, or Faisalabad Electric Supply Company, is responsible for providing electricity to the Faisalabad region and surrounding areas in Pakistan. With millions of consumers, FESCO strives to offer reliable services, including connection installations, billing, and customer support.

How Can a Prospective Consumer Obtain a New Connection from FESCO?

To obtain a new connection from FESCO, follow these steps:

  1. Visit the Sub-Division Office: Go to your local Sub-Division office to get a free application form.
  2. Fill Out the Form: Complete the application form accurately.
  3. Submit Your Application: Hand in the filled form at the Sub-Division office.
  4. Receive Acknowledgment: The clerk will provide a receipt confirming the application submission.
  5. Processing Time: Your application will be processed within one month, subject to feasibility. If there are any issues, FESCO will inform you.

For more details, you can visit the official FESCO website: FESCO Official Site.

How to Check FESCO Online Bill?

To check your FESCO online bill, follow these simple steps:

  1. Go to the FESCO Bill Online Platform: Access the website specifically for bill checking.
  2. Enter Your Reference Number: Input your 14-digit FESCO bill reference number in the designated field.
  3. Click on “Check Bill”: Press the button to view your bill.
  4. Print or Download: You can print your bill or download a PDF version for your records.
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Understanding Meter Reading

How is Meter Reading Recorded?

Meter readings are recorded by trained personnel through the following process:

  • Door-to-Door Visits: A meter reader visits each home to check the meter.
  • Record the Reading: They write down the reading and enter it into the Meter Reading Record and your Meter Reading Card.
  • Track Your Consumption: Consumers can monitor their electricity usage by checking their Meter Reading Card.

What to Do If Your Bill is Incorrect?

If you notice any errors in your bill, take these steps to rectify it:

  1. Contact FESCO: Report the issue to the Sub-Division or Revenue Office.
  2. Provide Details: Make sure to give them all necessary information about the incorrect bill.
  3. Correction Process: FESCO will assist you in correcting the error.

Bill Payment Grace Period

FESCO provides a grace period of 7 days for bill payments. Consumers have until this period to make payments after the due date without facing penalties.

Where Can Consumers Make Bill Payments?

Consumers can pay their bills at various authorized banks and post offices across the country. Authorized locations include:

  • Banks: Nadra, UBL, Omni, EasyPaisa, Bank Alfalah Online
  • Post Offices: Local post offices within your district or city.

Choose the location that is most convenient for you.

Reconnecting a Disconnected Connection

To reconnect your electricity supply, follow these steps:

  1. Obtain the Reconnection Form: Get the prescribed form from the Revenue Office at no cost.
  2. Complete the Form: Fill it out thoroughly and follow any specific instructions.
  3. Submit the Form: Hand in the form to the Revenue Office.
  4. Reconnect: Your connection will be restored once all requirements are met.
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Changing Connection Name

To transfer a connection to another person’s name:

  1. Apply for Name Change: Visit the Sub-Division office and request the name change application form.
  2. Fill Out the Form: Complete the application and attach the required documents.
  3. Submit Your Application: Turn in the completed form to the Sub-Division office.
  4. Wait for Processing: Once everything is verified, the connection will be transferred.

Adjusting Load Requirements

If you need to adjust your load (increase or decrease), follow these steps:

  1. Submit an Application: Apply to the Sub-Division Officer (SDO) for load adjustment.
  2. Verification Process: The SDO will verify your request and conduct a test.
  3. Adjust the Load: Based on the verification results, your load will be adjusted accordingly.

Disconnecting Supply and Refund of Security

If you wish to disconnect your electricity supply permanently:

  1. Apply for Permanent Disconnection: Contact the SDO to initiate the disconnection.
  2. Complete the Process: The SDO will handle the disconnection after obtaining the necessary clearance.
  3. Security Refund: You may also be eligible for a refund of your security deposit.

Changing Tariff from Domestic to Commercial

To switch your FESCO tariff from domestic to commercial:

  1. Obtain the Tariff Change Form: Get the application form from the SDO office.
  2. Complete the Form: Fill it out and attach necessary documents, including your CNIC and last paid bill.
  3. Submit the Application: Hand in the completed form at the SDO office.
  4. Processing Time: Expect the change to be processed within 2-3 days.

Understanding the N.J Surcharge

The N.J Surcharge, implemented on January 1st, 2008, adds an extra charge of Rs. 0.10 per kilowatt-hour (KWH) to your electricity bill. This amount goes to the Neelum Jhelum Hydro Power Development Fund.

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Removing the TV Fee from Your Bill

To have the TV fee removed from your bill:

  1. Obtain the Relevant Form: Get it from the Revenue Office or Customer Services.
  2. Fill Out the Form: Provide accurate information.
  3. Submit the Form: Include a copy of your CNIC and turn in the completed form.

Understanding Minimum Charges

Minimum charges refer to the least amount you must pay if your variable charges are lower than a specified minimum. Here are the minimum charges based on your connection type:

  • Domestic (A1) Single Phase: Rs. 75/-
  • Commercial (A1) Three Phase: Rs. 150/-
  • Domestic (A2) Single Phase: Rs. 175/-
  • Commercial (A2) Three Phase: Rs. 350/-

How to Lodge a Complaint about FESCO

If you have a complaint, call the toll-free number 041-118 to report your issue and seek resolution.

Conclusion

FESCO FAQs cover a wide range of topics to help consumers make informed decisions and address common issues. For further inquiries, refer to the FESCO website or visit your local FESCO office for assistance. By staying informed, you can ensure a smoother experience with your electricity services. For more information, check out suigasbillonlines.pk.

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