How to Register an SSGC Complaint Online: A Step-by-Step Guide

If you’re experiencing issues with Sui Southern Gas Company (SSGC) services, registering a complaint online offers a straightforward way to seek resolution. This guide walks you through the process, ensuring you can file your complaint efficiently.

To begin, access the official SSGC website, visit our Sui Gas Bill Online portal for managing your gas bills, or check the SNGPL website for additional information. Look for the section labeled “Customer Service” or “Complaints,” where you’ll find the online complaint form.

Filling Out the Complaint Form

When you access the form, you’ll need to enter several key details. First, provide your Customer Number, which is your unique identifier with SSGC. Next, input your Meter Number—this can be found on your gas meter. Include your Name, Address, and Contact Information such as your phone number and email address.

In the Issue Description section, clearly articulate the problem you’re facing. Whether it’s a billing discrepancy, issues with gas supply, or another service-related concern, a detailed description helps SSGC address your issue more effectively.

After completing the form, carefully review the information for accuracy. Make any necessary corrections before clicking the “Submit” button. This action sends your complaint directly to SSGC.

Confirmation and Follow-Up

Upon submission, you should receive a confirmation message or email. This acknowledgment confirms that SSGC has received your complaint. Keep track of the complaint number provided for future reference and follow-up. SSGC will review and address your concern as soon as possible.

For immediate assistance, you can also contact SSGC via phone. The regional complaint numbers include:

• Larkana: Emergency Center – 0741-45777, 0741-43995; Help Line – 1199, 0323-8213275
• Sukkur: 0323-8213274
• Malir: 99248422
• DHA Karachi: 0832-415237
• Near Qasimabad Hyderabad: Emergency Center – 0221-050021, 0221-610190; City – 784380
• Karachi Helpline: (+9221) 9902 1000
• Karachi WhatsApp: 0320-6868915 & 0320-6868916

Additional Support

SSGC also offers various contact options for assistance:

• Head Office Contact: Dr. Fiaz Qureshi, 021-99231576, [email protected]
• Regional Focal Persons:
  • Hyderabad: Mr. Ishtiaq Ahmed, 022-9200748, [email protected]
  • Sukkur: Mr. Noorullah Pechuho, 0322-2225983, [email protected]
  • Larkana: Mr. Azizullah Bhutto, 074-9410691, [email protected]
  • Quetta: Mr. Shamsullah Kakar, 081-9203931, [email protected]
  • Nawabshah: Mr. Aijaz Ahmed Bhatti, 0322-2225790, [email protected]

For pension-related complaints, contact Muhammad Imran Farooqi, Chief Manager Finance, at 021-99021463 or [email protected].

Conclusion

Registering a complaint with SSGC online is a convenient process designed to address your concerns promptly. By following the steps outlined and utilizing the provided contact information, you can ensure your issues are resolved efficiently. Whether you choose to use the online portal or contact SSGC directly by phone or email, the company aims to provide timely support and solutions for all service-related problems.

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